If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period (14 days from receiving the order), send a clear message to Doenvang.com in the manner set forth here. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If the Customer prefers not to use the above alternative message, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies or any other equivalent authority in their respective country.
If the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Doenvang.com was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to Doenvang.com in accordance with the methods and directions set forth on the Website which you can find here. Depending on the destination, customers may be subject to additional charges in order to receive their package. Such charges include Customs & Duty charges, VAT/local taxes, etc. The aforementioned fees are the sole responsibility of the customer/buyer, even in case of forced return, i.e. prior to the parcel being delivered to the customer. If you require more information on this, please promptly contact our customer service.
When the Customer withdraws its purchase, Doenvang.com will refund the amount the Customer has paid for the product, NOT including shipping costs. Doenvang.com is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
Doenvang.com will pay back the amount without undue delay, however, no later than within 14 days from the date Doenvang.com received the Customer notification of withdrawal. However, Doenvang.com may delay repayment until Doenvang.com has received the product. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
In the unfortunate case, that an order arrives damaged, the customer must inform Doenvang.com within 14 days of receiving the parcel. If the packaging of the order has been damaged during transport, the customer must sent and provide proof in form of imagery to Doenvang.com no later than 14 days after receiving the parcel.
If the products purchased by the customer has been damaged, the customer must provide clear proof to Doenvang.com no longer than 14 days after receiving the order. If a number of products has been damaged, the customer must provide proof of every product damaged to Doenvang.com no longer than 14 days
Upon placing a purchase, the customer agrees to the Terms and Conditions set forth by Doenvang.com including the refund and return policies.
If the entire order is returned to Doenvang.com, Doenvang.com keeps the right to deduct a shipping- and service fee from the refund to the customer of 15€ to partially cover the costs lost from shipping and packaging.
The customer will, after providing proof of the damaged products to Doenvang.com, receive a replacement of the damaged products.